Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. They may sell them for more or less than face value. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Wish they would help. We do still love going to events and want buying tickets online to be easy and safe. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina There you will see your canceled event credit along with a link to request a refund instead. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Remember, your order is covered by our FanProtect Guarantee." Just log into your DoNotPay account using any. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Go ahead and file a chargeback on your credit card. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Listings for companies similar to StubHub: Customer service is awful. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Registered users: Log in to your StubHub account. If your payment is pending, well cancel the payment. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . They are printed with duplicate. Phone Call 1-866-788-2482. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Whats The Difference Between Class 2 And Class 3 NI Contributions? Click or tap See actions and select Make changes. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Lots 81-82 Street C How to Contact StubHub for fraudulent tickets. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. And 2 hours before the game I had no listings active. Ticketmaster for Ever. Pennsylvania Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Georgia Use of this website signifies your agreement to our. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. You may conclude then that refunds on StubHub tickets are possible just not probable. They say $0.00. Click that link and you're good to go. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . What Is Public Liability Insurance For A Wedding? Customer Service training is needed. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Customer service all the way to your seat, 2000-2022 StubHub. 7 calle 1, Suite 204 Guaynabo, PR 00968. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. 6:00 AM - 7:00 PM PT weekends. StubHub offersthe retroactive refunds because the live events industry is opening back up. All rights reserved. To reach Customer Support call 1-866-788-2482. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Having difficulty navigating this. We'll email you when an event is canceled. Review the StubHub return and refund policy at ReturnsAndRefunds.com. "The return of live events, the input of customers, partners, and regulators, and the . Phone: 866-788-2482. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? "If you have tickets to a show that is postponed, you will be able to select your refund . It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Sellers . I think I'm golden and I made my sale. They have a VOID watermark. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Many companies featured on Money advertise with us. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. This number worked fantastically, and I got all I needed accomplished! All Rights Reserved. Another way you might reach the company is by sending them an email. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. No matter how you get them, well email you when theyre ready. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. How do we request the refund? Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We will process the refund to your original payment method within 5 days. StubHub changed its refund policy about a month ago. They're upset StubHub is refusing to . The clause is designed to protect both buyers and sellers. I live in GA - was supposed to go to a premier league game in England in March. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. 0. International orders are handled a bit differently than those within the US, @Lighty7. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. And the exact same seats they re listed and sold for a different amount sold and the payout. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. This watermark prevents others from copying them. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. The seller would net $85.. You never know when you might find yourself financially strapped - the good news is you have options. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Combined with viagogo, we now span 90+ countries around the world. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. The company prides itself on being a Fan-to-Fan service. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. From everything weve seen, the StubHub customer support is quite thin, to say the least. If you feel like StubHub cheated you, you could take action against them. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Enter your gift card number in the Add a Fancode & gift code section. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception.
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